Every Order, From Intake to Delivery
Real-time order tracking, automatic status updates, and exception alerts. Know what's pending, approved, shipped, or needs attention — all from one dashboard.
Request A DemoTrack every order from intake through delivery
| Order | Patient | Date | Product | Stage | Tracking |
|---|---|---|---|---|---|
| ORD-4821 | Sarah M. | 02/21/2026 | Semaglutide 0.5mg | Delivered | 1Z999AA10... |
| ORD-4820 | James K. | 02/20/2026 | Tirzepatide 5mg | Shipped | 1Z999AA10... |
| ORD-4819 | Maria L. | 02/19/2026 | NAD+ IV Therapy | At Pharmacy | — |
| ORD-4818 | David R. | 02/18/2026 | B12 Injection Kit | Provider Review | — |
| ORD-4817 | Emily W. | 02/17/2026 | Metformin 500mg | Delivered | 1Z999AA10... |
| ORD-4816 | Robert C. | 02/16/2026 | Wellness Panel Labs | Exception | — |
Operations at a Glance
See all orders organized by status. Real-time updates as orders move through the pipeline — from intake to delivery.
View DemoStatus Pipeline
Orders grouped by stage: Pending, Processing, Shipped, Delivered. One view, zero guesswork.
Exception Flags
Problems surface automatically. Payment failures, address issues, and provider holds flagged instantly.
Live Updates
Status changes in real time. No refreshing, no syncing — just current data, always.
Smart Filters
Filter by date, product, status, or patient. Find any order in seconds.
Deep Dive on Every Order
Order Summary:
Order number, date, patient info, products ordered, amount paid, your earnings—all in one view.
Timeline View:
Visual progress tracker: Order placed → Payment confirmed → Questionnaire submitted → Provider review → Prescription sent → Pharmacy processed → Shipped → Delivered.
Quick Actions:
View questionnaire, message patient, process refund, resend tracking, flag for review, or cancel order.
When Things Don't Go as Planned
Most exceptions resolve automatically. Platform handles patient communication. You intervene only when needed.
Payment Issues
Failed charges, expired cards—patients notified automatically to update payment. No action needed from you.
Provider Questions
Provider needs clarification on patient questionnaire—patient contacted directly. Platform handles communication.
Shipping Problems
Lost packages, address issues—tracking updates and resolution support. You monitor, platform resolves.
Order Dashboard
See all orders organized by status. Real-time updates as orders move through the pipeline.
Real-Time Tracking
Follow every order from intake to doorstep. Visual progress for each stage.
Exception Alerts
Flagged orders surface automatically. Most resolve without you — intervene only when needed.
Refund Management
Full refunds, partial refunds, or store credit — process directly from your dashboard.
Patient Notifications
Patients stay informed at every step automatically. No manual follow-up required.
Analytics & Reporting
Order volume, revenue by product, fulfillment times, and exception rates at a glance.
Multi-User Support
Add team members with role-based permissions and stay informed with activity logs and notifications.
Staff Accounts
Add team members with permission levels: Owner (full access), Admin (manage orders), Support (view and message).
Activity Log
See who did what: status changes, refunds processed, messages sent, settings modified.
Notifications
Staff notified of new orders, exceptions requiring attention, patient messages, system alerts.
Order Management: The Old Way vs Zaya
Stop building custom dashboards and integrations. Our order management system tracks everything automatically.
Legacy Approach
Build custom order tracking systems
Integrate multiple data sources
Manual status updates and communication
Custom reporting and analytics
Complex exception handling workflows
With Zaya
Real-time order dashboard included
All data unified in one platform
Automatic patient notifications
Built-in analytics and reporting
Platform-managed exception handling
Frequently Asked Questions
More questions about order management? get in touch.
Orders
Operations
Request a Demo
Join wellness operators who launched in under an hour. No technical setup. No compliance headaches.